Sohob

Help Center

Find answers to your questions quickly and easily

Frequently Asked Questions

How do I track my order?

You can track your order in several ways:

  • Check your email for the tracking number we sent
  • Log into your account and view order history
  • Contact our support team with your order number
What payment methods do you accept?

We accept the following payment methods:

  • All major credit cards (Visa, MasterCard, American Express)
  • PayPal
  • Apple Pay and Google Pay
How long does shipping take?

Shipping times depend on your location and chosen shipping method:

  • Standard Domestic: 3-5 business days
  • Express Domestic: 1-2 business days
  • International: 7-14 business days

Visit our Shipping Information page for more details.

Can I return or exchange an item?

Yes! We offer a 30-day return policy. Items must be:

  • In original condition with all tags attached
  • Returned within 30 days of delivery
  • In original packaging when possible

Learn more on our Returns & Refunds page.

Is my personal information secure?

Absolutely. We take security seriously and use:

  • SSL encryption for all transactions
  • Secure payment processing partners
  • Regular security audits
  • Strict data protection policies

Read our Privacy Policy for more information.

How do I create an account?

Creating an account is easy:

  1. Click "Sign In" at the top of any page
  2. Select "Create New Account"
  3. Fill in your email and create a password
  4. Verify your email address

With an account, you can track orders, save favorites, and checkout faster.

Do you ship internationally?

Yes! We ship to many countries worldwide. Please note:

  • International orders may be subject to customs duties
  • Delivery times vary by destination
  • Some items may have shipping restrictions
  • Customs fees are the customer's responsibility

Still Need Help?

Can't find what you're looking for? Our support team is here to help.

Contact Support