Privacy Policy
Your privacy is important to us. Learn how we protect your information.
Last updated: January 23, 2026
Data Protection
Your data is encrypted and secure
Transparency
Clear about what we collect
Your Control
Manage your privacy settings
No Selling
We never sell your data
Overview
At Sohob, we are committed to protecting your privacy and ensuring you have control over your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our website, mobile applications, and services.
By using our services, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.
Information We Collect
Personal Information You Provide
- Account Information: Name, email address, password, phone number
- Billing Information: Payment method details, billing address
- Shipping Information: Delivery addresses, recipient details
- Profile Information: Preferences, demographics, communication preferences
- Communications: Messages you send us, reviews, feedback
Information Automatically Collected
- Usage Data: Pages visited, time spent, click patterns, search queries
- Device Information: IP address, browser type, operating system, device identifiers
- Location Data: General location based on IP address (with your consent for precise location)
- Cookies and Tracking: Website performance data, preferences, authentication
Information from Third Parties
- Social Media: Information from social login services (with your permission)
- Payment Providers: Transaction verification and fraud prevention data
- Analytics Providers: Website usage statistics and performance metrics
How We Use Your Information
Core Services
- • Process orders, payments, and deliveries
- • Create and manage your account
- • Provide customer support
- • Authenticate your identity
Improvement & Personalization
- • Personalize your shopping experience
- • Recommend products you might like
- • Improve our website and services
- • Conduct research and analytics
Communications
- • Send order updates and confirmations
- • Respond to your inquiries
- • Send promotional offers (with your consent)
- • Notify about policy or service changes
Legal & Security
- • Prevent fraud and abuse
- • Comply with legal obligations
- • Enforce our terms of service
- • Protect our rights and property
Information Sharing
We Never Sell Your Data
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
When We Share Information
- Service Providers: Third parties who help us operate our business (payment processors, shipping companies, customer service)
- Business Partners: Trusted partners for specific services (with your consent)
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In case of merger, acquisition, or sale of our business
- With Your Consent: Any other sharing with your explicit permission
Data Security
We implement industry-standard security measures to protect your personal information:
- Encryption: All sensitive data is encrypted in transit and at rest
- Access Controls: Strict employee access controls and authentication
- Regular Audits: Security audits and vulnerability assessments
- Secure Infrastructure: Protected servers and secure data centers
- Incident Response: Procedures for handling potential security breaches
Important Security Note
While we implement strong security measures, no method of transmission over the internet is 100% secure. Please help protect your account by using a strong password and keeping your login credentials confidential.
Your Privacy Rights
Access & Control
- • View and download your data
- • Update your information
- • Delete your account
- • Manage communication preferences
Privacy Choices
- • Opt out of marketing emails
- • Control cookie preferences
- • Limit data collection
- • Request data portability
To exercise your privacy rights, please contact us at privacy@sohob.com or use the privacy controls in your account settings. We will respond to your request within 30 days.
Cookies and Tracking
We use cookies and similar technologies to enhance your experience on our website:
Essential Cookies
Required for basic website functionality, security, and your shopping cart.
Analytics Cookies
Help us understand how visitors use our website to improve our services.
Marketing Cookies
Used to show you relevant advertisements and track campaign performance.
You can manage your cookie preferences in your browser settings or through our cookie consent banner.
Data Retention
We retain your personal information only as long as necessary to provide our services and comply with legal obligations:
- Account Information: Until you delete your account
- Order History: 7 years for tax and legal compliance
- Marketing Data: Until you unsubscribe or object
- Analytics Data: Aggregated data kept indefinitely, personal data deleted after 26 months
Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete that information.
If you believe your child has provided us with personal information, please contact us at privacy@sohob.com.
Changes to This Policy
We may update this Privacy Policy from time to time. When we make changes, we will:
- Post the updated policy on this page
- Update the "Last updated" date
- Notify you by email for significant changes
- Provide prominent notice on our website
Your continued use of our services after the effective date constitutes acceptance of the revised Privacy Policy.
Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us:
Email: privacy@sohob.com
General Support: support@sohob.com
Phone: +1 (800) SOHOB
Mail:
Sohob Privacy Team
123 Commerce Street
Business District
Global City, 12345