UK Shipping Information
Fast, Reliable Delivery Across the UK
Free Shipping
On orders over £75
Fast Delivery
Next day or 2-3 business days
Secure
Tracked & insured with trusted carriers
Shipping Options
Standard Delivery (2-3 Business Days)
£2.99- •Delivered within 2-3 working days
- •Fully tracked service
- •FREE on orders over £75
Next Day Delivery
£5.99- •Order before 6pm for next working day delivery
- •Fully tracked service
- •Monday to Friday delivery
Free Shipping Tip
Add items to reach £75 and enjoy free standard delivery on your entire order!
Processing Times
- In Stock Items: Dispatched within 1-2 business days
- Peak Seasons: Additional 1-2 days during holidays and busy periods
Order Tracking
Once your order is dispatched, you'll receive:
- •Email confirmation with tracking number
- •Real-time tracking updates
- •Estimated delivery date
You can also track your order anytime from your account dashboard.
Delivery Coverage
We deliver to all UK mainland addresses including:
- England, Scotland, and Wales
- Postcodes in Northern Ireland (BT)
- Scottish Highlands and Islands
- Isle of Man and Isle of Wight
- Isles of Scilly
Please note: We currently only ship within the UK. International and cross-border shipping is not available.
Delivery Issues
Missing or Damaged Deliveries
If your order doesn't arrive or is damaged, please contact us within 48 hours of the expected delivery date. We'll work with our carriers to resolve this quickly.
Failed Delivery Attempts
If you miss a delivery, your carrier will:
- •Leave a card with collection/redelivery instructions
- •Hold your parcel at a local depot for collection
- •Attempt redelivery (depending on carrier)
Contact the carrier directly using your tracking number, or reach out to us for assistance.
Special Delivery Notes
Perishable Groceries
- Please ensure someone is available to receive temperature-sensitive items
- We cannot guarantee product quality if delivery is delayed due to recipient unavailability
Delivery Instructions
Add safe place or special delivery instructions at checkout to help our carriers deliver successfully.
Contact Support
Questions about your delivery? We're here to help!
Email: shipping@sohob.co.uk | support@sohob.co.uk
Phone: Mon-Fri, 9 AM - 6 PM
Live Chat: Available on our website